Shipping & Delivery

Worldwide Shipping from Australia

We ship globally from our base in Brisbane, Australia.

All orders are dispatched via Australia Post, offering both standard and express shipping options. Once shipped, estimated delivery times are:

  • Standard shipping: 2–6 business days
  • Express shipping: 1–3 business days
    Delivery times may vary depending on your location.

Australia Post delivers to apartments, PO Boxes, Parcel Lockers, and even remote areas.

International Shipping

For international orders, we also use Australia Post, with estimated delivery times as follows:

  • Standard shipping: 6–16 business days
  • Express shipping: 4–12 business days
    Please note that rural and remote locations may experience longer delivery times.

Once your order is on its way, you can track your package, view estimated delivery dates, and request a safe-drop option via the Aus Post app or My Post account. Tracking is also available on the Australia Post website. Please allow up to 24 hours for tracking updates to appear.

Shipping Address Guidelines

To ensure smooth delivery, please provide a complete and accurate shipping address, including apartment numbers where applicable.

Unfortunately, once an order has been placed, we may not be able to modify the shipping address.

Shipping Rates & Additional Options

  • Shipping costs are calculated at checkout.
  • Signature on delivery is available for added security.

Customs Fees & Import Duties

When shipping internationally, customs duties and taxes may be applied by the destination country. These charges are determined by local authorities and are not within our control.

Please be aware that:

  • Duties and taxes are the responsibility of the customer.
  • Shipping fees do not include customs charges.
  • These fees are paid to your country’s government, separate from the shipping fee, which is paid to the carrier.

Returns & Non-Delivery

  • Shipping fees are non-refundable.
  • Return shipping costs are the customer’s responsibility. We do not provide return shipping labels.
  • A handling fee will apply for orders that are refused at delivery or returned due to an incomplete/incorrect address.

If your order is delayed, please allow an additional 2–3 days beyond the estimated delivery time. If you still haven’t received your package, please contact the shipping provider.

For Australia Post inquiries, call 13 7678 (or +61 3 8847 9045 if calling from outside Australia) with your tracking number.

Still need help? Reach out to us at enquiry@urbanvalor.com.au, and we’ll be happy to assist you.